Archive for the ‘Customer Service’ Category
Are You Confident Or Cocky?
// ARE YOU CONFIDENT OR COCKY? By Will Turner Confident salespeople sell more; they actually attract business. Cocky salespeople sell less; they repel business. So where do you draw the line between confidence and cockiness? And how do you know what you are? Here are some ways to figure it out. · Confidence is being honest and upfront ...
A Lesson From Athens
By Will Turner The 2004 Summer Olympics have ended. While the stadiums and venues around Athens have emptied, some of the images of the games remain. The Olympics are always filled with moving stories of triumph and heartache. This one provided its share of inspiring moments. Michael Phelps, the 19 year-old swimming phenomenon from Baltimore, created his ...
Settling for Satisfaction?
Last night I went out to dinner with my pal, Holly. We met at an Italian restaurant we love and were seated immediately. Unfortunately, we were seated at a table near the bar and I know that area can be quite noisy when the restaurant gets busy. I asked our host if we could be moved ...
Extraordinary Is Easier Than You Think
“Let no one ever come to you without leaving better and happier.” Mother Teresa How would you react to your mail carrier knocking on your door to introduce himself and to discuss ways that he could better serve you? If you’re like Mark Sanborn of Denver, Colorado, you would be pleasantly surprised, but perhaps a little suspect. ...
